Management Research Reports- Labour turnover, hospitality Essay

Management Research Reports- Labour turnover, hospitality - Essay Example Apart from these, there is lack of coordination between the industry and the educators due to which both the students that enter the work field and the industry, experience a gap. Conclusions have been drawn extensive study. The business environment today is turbulent and challenging. The hotel industry is characterized by low job security, low pay, shift duties and limited opportunities for promotion (Wong, Siu & Tsang, 1999), no breaks, fluctuating demand, simultaneous production and consumption (Birdir, 2002). The sector offers a range of contradictions on a daily basis (Baum & Nickson, 1998). Human capital is considered the greatest asset in meeting these challenges and gaining competitive edge. However, attracting, managing and retaining talent in the hospitality industry is the biggest challenge. Competitive advantage relies on service quality and delivery of service quality itself has become challenging due to high staff turnover in the industry. The industry does realize that high turnover of staff ultimately results in high recruitment and training costs but despite all efforts they have not been able to bring about changes in the situation. High turnover indicates that staff is not sufficientl y motivated to work for the organization. This in turn implies lack of commitment and loyalty from the employees. Since this is an issue that concerns the smaller as well as the larger firms in the industry, this requires an in-depth study. Various studies have been conducted in the past but most studies have focused on one particular issue or one particular region. This study proposes to be an umbrella study where all the various factors that cause high turnover will be looked into. High labour turnover is not a country-specific problem but is a global problem. This study would provide greater insight than is possible in one